Learning center 10/7/14

3 Reasons for Remote IT Support

Stephen Kaiser, Managing Consultant
Small businesses need just as much IT as a large corporation, but can't afford to hire an in-house IT provider. Here's a solution.
Being a small business doesn't take away IT needs such as system uptime, predicable costs, and helpdesk troubleshooting.

As the face of IT has been changing over the last 20 years, business has ever increasingly taken place in the digital realm. Once, it was simply annoying to lose access to a website like Google or YouTube. Now, it's a major problem when you can't load your payroll website.

Systems are increasingly complex, integrated, and dynamic.

Knowing Microsoft Office or Windows Active Directory one year carries much less value into the next two or three years than it used to. While the tools we use for business may be commonplace now, their pace of change require that they are maintained and administrated by increasingly knowledgeable, experienced, and specialized employees.

Now, IT almost requires a full time employee — for any size company.

Herein lies the real problem for a small business. You may very well have one or two power users who can eventually muddle their way through the new situations that are constantly coming their way, but you simply don't have the resources to stay abreast of all the changes to basic applications.

Businesses like you often choose a remote support plan with an experienced IT company, for three reasons:

  1. Profitability. A small business needs its few employees to focus on what they were hired to do, not on IT needs. A power user will often spend several hours per week struggling with network maintenance, upgrading, and troubleshooting. Want to hire someone to do your IT for you? The good network administrators are looking for well-paying positions that small businesses simply cannot afford. 

    A high quality remote IT provider has a team of experienced IT professionals who are familiar with the changing IT landscape. Because they manage networks for many clients, they can provide high quality network management at a substantially more efficient rate. For less than the cost of one full-time employee, you are getting an entire IT department. 

     
  2. Availability. A network never allows IT work to just occur between 8-5 in any size business. Your power users will spend a lot of time after-hours performing maintenance or responding in the middle of the night for emergencies. Issues will take longer to resolve, because power users have their own jobs to do, with deadlines that cannot always be interrupted by an IT problem — even if it's handicapping another business process.

    A high quality remote IT provider has multiple live people available, is equipped to handle issues during business hours, and is on-call 24/7/365.
     
  3. Efficiency. When IT problems arise in a small business, often the power user is asked to address the problem. This affects not one, but two employees — the one with the broken computer usually has to be kicked out of their chair for the power user to work on their problem. Additionally, the task of doing basic maintenance and updates can take several hours monthly, even for a small network.

    A high quality remote IT provider will have remote support tools that handle most of the preventive maintenance automatically. These tools also enable the user to call someone who can immediately connect remotely to the user's screen and see what is happening — all without crowding the user or making them leave their seat. Remote support engineers can perform many administrative and diagnostic tasks in the background without disturbing the user's focus and workflow. This allows more of the network administration to take place during the work day.

To learn more or schedule a FREE Network Assessment, click here.