In situations involving an inability to print, a slow PC response time, or difficulty accessing the network, your employees often require immediate assistance. You can’t wait for the monthly on-site IT visit – you need day-to-day access to experts that can solve problems remotely. AIE’s outsourced IT help desk support is an ideal solution.
Staffing a full-time support desk technician is impractical for sporadic needs, but outsourcing your IT help desk needs to AIE gives your business the highly skilled technicians you couldn’t afford to hire on your own. AIE offers remote help desk support services, fully-staffed with experienced technicians and engineers, and ready to solve your problems quickly and save your company money in the process. We use state-of-the-art ticket management software, tracking your support requests carefully so that nothing slips through the cracks.
The AIE Help Desk is flexible, supporting all devices and locations on your network. More than just a call center, our technicians are available via phone, e-mail, or a secure client web portal, making IT support easily accessible at work or on the go. We’re local to the Chicago area, making any needed onsite support simple to schedule and perform. With AIE at the helm, your employees can return to making your business grow, performing their essential duties and leaving the IT help desk to us. Contact us today for a free quote.