Frequently Asked Questions

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    • Supported Systems FAQ

      AIE supports a wide variety of systems, applications, and networks. Our core support area includes Microsoft Windows Server, Microsoft Exchange Server, Microsoft Lync Server, and Microsoft SharePoint Server. Not sure if your need is covered? Just ask!
    • Help Desk FAQ

      The AIE Help Desk is a state-of-the-art, fully-staffed service desk, equipped to handle trouble tickets and support incidents of all types. It is available to current AIE clients, and included in AIE Total Care Complete support plans.
    • AIE Total Care FAQ

      AIE Total Care support plans are the most efficient way to purchase AIE's services. Including both managed IT services and Hardware as a Service, these plans are designed to prevent your IT problems before they happen.