Ben assisted the client in creating a request for a three-year SSL UC certificate, and installed it to the Exchange server. But, when he tested it, he discovered that Outlook was throwing a certificate name mismatch error on sending new mail. This meant they couldn't send any email!
Never to be daunted, Ben kept troubleshooting the error. He ran the right Exchange scripts to change internal URLs, and after he rebuilt the profile, tested Outlook again. It worked!
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