SERVICES

On-Demand IT Support

Is this a technical emergency?
AIE’s on-demand support provides a solution for your immediate technology needs, bringing you reliable support for an affordable price, when and where you need it.

You need technology help now, not at your on-site visit in two weeks.

You need a number to call when you have computer trouble, so your employees don’t panic and work can keep happening as usual. You also don’t want to pay a full-time employee to sit around and wait for something to go wrong.

AIE’s on-demand support services offer the ideal solution for sporadic technology needs, bringing you reliable support for an affordable price, when and where you need it. Our help desk line is always staffed with high quality technicians, ready to answer your call and troubleshoot your problem. With our convenient location in DuPage County, engineers can be quickly dispatched to your location in the greater Chicago area. We use powerful ticketing software that enables us to track the progress of your problem and prevent it from slipping through the cracks, and we also watch your tickets over time to better consult with you on more regular support options.

Pay as you go, or with prepaid hours.

With on-demand assistance, you receive your technological support when you ask for it. Pay as you go, or pay upfront by the hour  whether it be removing a virus from your network, or meeting with an expert CIO consultant for assistance in planning the strategy of your business IT. While our help desk and on-site support options are available as part of one of our support plans, some of our clients also choose to use our services on an as-needed basis.